We consider the guarantee of the right to protection of personal data to be a fundamental commitment of Ecovarna.info, therefore we will invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“The General Regulation EU data protection ”or“ ORD ”) and any other applicable European legislation. As one of the main principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transmit and protect your personal data when you interact with us in connection with products and services, including through our website or through mobile applications.
Who are we and how to contact us?
Ecovarna.info is an internet portal of the Public Environmental Center for Sustainable Development (OCOSUR), a Bulgarian non-profit legal entity, registered for public benefit, with headquarters in Varna, Evlogi Georgiev Str., Bl. 25, with identification number 103093733 (here in after “Ecovarna.info” or “we”). For the purposes of data protection legislation, we are the controller in the processing of your personal data.
As your opinions are always important to us and we are always ready to provide you with additional information that you may need in connection with the processing of your data, we encourage you to contact the Ecovarna.info employee responsible for the protection of personal data by e-mail to Ecovarna.firstname.lastname@example.org, writing the following text: to the attention of the official for the protection of personal data of Ecovarna.info.
Which categories of personal data do we process?
We generally collect your personal information directly from you, so you decide what kind of information to provide to us. For example, the information we receive from you is as follows:
When you create an account in Ecovarna.info you send us your e-mail address, first and last name; You can also add additional information such as: mobile phone number or landline phone number, delivery address, etc.; When you place an order, you provide us with the following information: the product you want, first and last name, delivery address, billing information, payment method, phone number, etc.
What are the purposes and grounds of the processing?
We will use your personal data for the following purposes:
Providing services to Ecovarna.info in your favor. This general objective may include, as appropriate, the following: creating and managing an account on the Ecovarna.info platform; order processing, including acceptance, validation, forwarding and invoicing of the same; resolving problems related to order cancellations or any other problems related to orders, purchased goods or services; return of products in accordance with legal provisions; reimbursement of the products in accordance with the legal provisions. The processing of your data for these purposes is in most cases necessary for the conclusion and implementation of a contract between Ecovarna.info and you. In addition, processing for these purposes requires processing in accordance with applicable law, including tax and accounting legislation.
We would like you to always be aware of the best offers for the products / services you are interested in. In this regard, we may send you all types of messages via e-mail channels (e-mail / SMS / mobile push / webpush, etc.), which contain general and thematic information, information about similar products or products that complement those purchased from you, information about offers and promotions, information about the products added in the “Profile” or “Favorites”; decisions taken in connection with them do not give rise to any legal consequences for you and do not affect you in a similar way to a significant extent. In most cases, we require your prior consent to send you marketing messages. You can change your mind and withdraw the consent at any time using the “Unsubscribe” link in the messages you receive from us; or by contacting Ecovarna.info using the contact details above. In any case, when we use your information for our legitimate interests, we take care and take the necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can at any time, using the means described above, stop processing your personal data for marketing purposes and we will respond to your request.
Protection of our legitimate interests
There may be cases in which we use or transmit information to protect our rights and business. These may include:
– measures to protect the website and users of the Ecovarna.info platform against cyberattacks;
– measures to prevent and detect attempted fraud, including the transmission of information to the competent public authorities;
– measures to manage various other risks;
The main reason for these types of processing are our legitimate interests related to the protection of our business by stipulating that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.
In addition, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values provided by the applicable legislation in this regard.
How long do we keep your personal data?
As a rule, we store your personal data as long as you have an account at Ecovarna.info. You can always ask us to delete certain information or close your account, and we will respond to this request by retaining certain information, even after the account is closed when applicable law or legitimate interests so require.
To whom do we send your personal data?
Depending on the case, we may transmit or give access to some of your personal data to courier service providers.
If we are required by law, or if this is necessary to protect our legitimate interests, we may also disclose certain personal information to public authorities.
We guarantee that access to your data by private third-party entities is carried out in accordance with the legal provisions in the field of data protection and confidentiality of information, on the basis of contracts concluded with them.
To which countries do we transfer your personal data?
We currently store and process your personal data in Bulgaria.
We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Data transfers to service providers and other third parties will always be protected from contractual obligations and, where appropriate, from other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield. of personal data transmitted by the EU to the United States of America.
How do we protect the security of your personal data?
We are committed to ensuring the security of personal data by applying appropriate technical and organizational measures in compliance with industry standards. We store your data on secure servers using the latest encryption algorithms and ensure the storage of backups. Despite the measures we take to protect your personal data, we are aware that the transmission of information over the Internet or other public networks is generally not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for these vulnerabilities in systems that are not under our control.
What are your rights?
The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You may request access to your data, the correction of errors in our files, and / or raise objections to the processing of your personal data. You can also exercise your right to lodge a complaint with the competent supervisory authority or the court. Depending on the case, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability. You can get more information about each of these rights by looking at the table below. To exercise your rights, you can contact us using the contact details provided above. Please note the following if you wish to exercise these rights:
We take the confidentiality of all records containing personal data seriously. For this reason, please send us your requests regarding these records using your e-mail address provided in your Ecovarna.info account. Otherwise, we reserve the right to verify your identity by requesting additional verification information.
We will not charge a fee for exercising any rights with respect to your personal data, unless your request for access to information is unreasonable, repeated or unnecessary, in which case we will charge a reasonable amount. We will notify you of any applicable fees before considering your request.
Deadline for response
We plan to respond to all valid requests within one month, unless the request is particularly complex, or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than a month. We may ask you to tell us exactly what you want to receive or what you are worried about. This will help us to act faster and reduce the response time to your request.
Third party rights
We will not need to respond to a request if it adversely affects the rights and freedoms of other data subjects.
You can ask us:
to confirm that we process your personal data;
to provide a copy of this data;
to provide you with information about your personal data, such as the data we hold, how we use it, to whom we disclose it, whether we transmit it abroad and how we protect it, how long we keep it, what rights you have, how you can file a complaint , where we obtained your data if the information has no longer been provided to you through this notice.
You may ask us to correct or supplement your inaccurate or incomplete personal data. We may try to verify the inaccuracy of the data before correcting it.
You can ask us to delete your personal data, but only if:
they are no longer needed for the purposes for which they were collected; or
you have withdrawn your consent (if the processing of the data is based on consent); or
you exercise a legal right to object; or
they have been illegally processed; or
there is a legal obligation in this regard.
We have no obligation to honor your request for deletion of your personal data if their processing is required:
to fulfill a legal obligation; or
to establish, exercise or defend a legal claim.
There are certain other circumstances in which we are not obliged to comply with your request for deletion of data, although these are also the most likely circumstances in which we may refuse your request.
Please note that before exercising this right, you must download from your Ecovarna.info account and keep all documents related to the orders made by Ecovarna.info, regardless of whether the invoicing was made to you or to another natural person or a legal entity (such as invoices, warranty certificates). If you do not do this before exercising your right to delete, you will lose all these documents and Ecovarna.info will not be able to provide them to you, as the case may be, as the process of deleting data and deleting the Ecovarna.info account with all data and documents related to it is an irreversible process.
Restriction of data processing
You can ask us to limit the processing of your personal data, but only if:
their accuracy is disputed (see the section on data correction) in order to be able to verify their accuracy; or
the processing is illegal, but you do not want the data to be deleted; or
they are no longer necessary for the purposes for which they were collected, but we still need to establish, exercise or defend a legal claim; or
you have already exercised the right to object and are checking whether the dominance of our rights still exists.
We may continue to use your personal information as a result of a restriction request:
if we have your consent; or
to establish, exercise or defend a legal claim; or
to protect the rights of Ecovarna.info or another natural or legal person.
You can ask us to provide your personal data in a structured, widely used and machine-readable format, or you can request that it be “transferred” directly to another data operator, but only if: the processing is based on your consent or the conclusion on contract with you; and processing is performed by automatic means.
Right to object
You may object at any time for reasons related to your specific situation against the processing of your personal data based on our legitimate interests, if you believe that your fundamental rights and freedoms dominate these interests. In addition, you may object at any time to the processing of your data for direct marketing purposes (including the creation of accounts) without giving any reason, in which case the processing will be terminated at the earliest opportunity. You can ask us not to be the subject of a decision based solely on automatic processing, but only when that decision: has legal consequences for you; or it affects you in a similar way and to a significant extent.
You have the right to lodge a complaint with the local supervisory authority regarding the processing of your personal data.
Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance and we promise to make every effort to resolve your issues by mutual agreement. Chairman of the Management Board: Ilian Iliev, 0887 351141.